Handy tips following flood damage

Get the name of your loss adjuster

Once your insurance claim has been filed, your insurance company will appoint a loss adjuster to visit your property. It is helpful to make sure that you get the name and contact details of your loss adjustor. If you use our flood restoration service then it is important never to have a loss adjuster meeting without National Home Repairs present – it is our job to help you get your full insurance entitlement.

Prepare for your loss adjuster's arrival

Have to hand the list of contents including the damaged and lost items with purchase paperwork together with photographs. If you are using our restoration service, be sure to inform us of the date and time of your loss adjuster's arrival.

Turn off your electricity

Keep all the power off until an electrician has inspected your electric supply to make sure it is safe.

Move valuables

Quickly move any valuable contents or belongings to higher ground where possible to prevent further damage. Keep all contents affected by the flood as the majority of items can be restored. Never dispose of anything until authorised to do so by your insurance company. Make a list of damaged or lost items and include their purchase date and value with receipts, any items which may be required to be disposed of also make sure you take photographs of these items.

Be careful of hidden dangers

Take care, as there may be hidden dangers in floodwater like broken glass and crockery, stones and other materials swept into your home from open areas.

Protect yourself at all times

Make sure you wear gloves, wellington boots and protective clothing as floodwater can contain sewage, chemicals and animal waste. Keep children and pets out of the affected area until your home has been restored to its pre-loss condition.