FAQ's

How quickly will my home be back to normal?

Timescales can vary from project to project, however for the average insurance claim homes are usually restored to their pre-incident condition in around 4-6 weeks from making a call to National Home Repairs. This includes National Home Repairs attending your property to do an initial survey, the initial site appointment with the loss adjuster, negotiation with the loss adjuster and carrying out the repairs.

For large-scale projects it can take up to 6 months to complete all repairs, because of the size of the property and the level of damage. If the damage to your property is extensive we may be able to arrange alternative accommodation whilst the restoration programme is completed.

How do National Home Repairs get paid?

Your insurance company pays National Home Repairs with no additional cost to the policyholder. We will arrange for our team of builders and property repair experts to repair your home and negotiate with the insurance company to agree on the scope of works to be carried out. You won’t incur any additional expense for using our service.

The only cost to the policyholder will be your insurance excess. Your excess cost can be found in your insurance policy document.

When should I appoint National Home Repairs?

You should appoint National Home Repairs as soon as you realise you have suffered damage to your property. We will send out a surveyor to your property straight away to complete an incident report who will then negotiate with the insurance company’s loss adjustor to make sure that you get the best possible resolution.

Do National Home Repairs work with all insurance companies?

Yes, National Home Repairs work with all insurance companies to help to restore your home back to its pre-incident condition.

Insurance claims explained with National Home Repairs

Case Studies

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Burst Water Tank
A burst 50 gallon water tank caused mains water to run through a 2 bedroom house undetected for 2 days.

Fire at Estate Agents
A fire caused by a faulty electrical socket in a kitchenette caused extensive smoke damage.

Water Damaged Property
Letting Agents in Hertford asked us to visit one of their landlords property which had been affected by water damage.

Bathroom Water Leak
We had a call from a distressed shop owner who had water coming through her ceiling when she opened up on a Saturday morning.

Testimonials

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I had cause to use National Home Repairs following a leaking roof that caused damage to ...

Mick Pullen

Having suffered a very large water damage claim in our house in late December National Home ...

Steve Stubbs

My husband and I would like to extend our thanks to you, for your help and ...

Happy policyholder